Shipping policy

Thank you for shopping with GearNova. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

  • All orders are processed within 1–5 business days (excluding weekends and holidays).
  • Orders placed after business hours will be processed the next working day.
  • During peak seasons or promotions, processing times may be slightly delayed.

2. Shipping Time & Delivery Estimates

  • Standard Delivery Time: 7–15 business days (depending on your location).
  • Some international orders may take up to 20 business days due to customs or courier delays.
  • Delivery times are estimates and not guaranteed.

3. Shipping Locations

  • We ship worldwide to most countries.
  • If your location is not available at checkout, please contact us for assistance.

4. Shipping Costs

  • Shipping fees are calculated at checkout based on your location and order size.
  • We may offer free shipping promotions on selected orders or above a certain amount.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.
  • Tracking updates may take up to 24–48 hours to appear.

6. Customs, Duties & Taxes

  • International orders may be subject to customs duties, taxes, or import fees.
  • These charges are the customer’s responsibility and are not included in our shipping fees.

7. Incorrect Address

  • Please ensure your shipping details are correct at checkout.
  • We are not responsible for lost or delayed packages due to incorrect or incomplete addresses.

8. Lost, Stolen, or Delayed Packages

  • If your order is delayed, please contact us and we will assist you.
  • If a package is marked as delivered but not received, please check with neighbors or your local courier.
  • We will work with the shipping carrier to resolve issues where possible.

9. Damaged Items

  • If your order arrives damaged, contact us within 7–30 days with photos of the item and packaging.
  • We will arrange a replacement or refund where applicable.

10. Contact Us

If you have any questions about your order or shipping, contact us:

📧 Email: morrissibanda0487@gmail.com
📨 Response Time: 24–48 hours